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Why does my VIP ticket order say pending after purchasing?
It normally says pending until closer to the date of the show, where you''ll receive an email with more information about it.
When will I receive my VIP email?
VIP emails will be sent 2-3 days before the day of the show
When will VIP begin?
All VIP information for each show will be emailed to you closer to the date. Information and times will also be announced on the ST Instagram @street_magicians_official.
How long is the VIP?
All VIP information for each show will be emailed to you closer to the date. Information and times will also be announced on the ST Instagram @street_magicians_official.
When does the show end?
On average, venues have a curfew of 11pm.
Will I meet the openers during VIP too?
NO! VIP is for VOILÀ only, as this is their tour.
Can I do VIP alone, as a minor?
NO! A parent or guardian must be present with their own VIP and GA ticket to accompany the minor.
Are the shows all ages or are there age restrictions?
Please check the venue website or ticketing site for age restrictions.
Can I buy a VIP ticket and NOT participate in some of the activities?
YES! You do NOT have to participate in any of the activities. Ex: If you don't want to take a picture with them, you don't have to. But I'm sure you'll want to once you're there.
Where can I find my VIP pictures?
VIP pictures can be found in the link at the end of the VIP email. Whatever is in the link is what is available to you, plus the physical polaroid that you can take as a keepsake.
Where can I find the #1 Fan Video?
If you signed up to the QR code for the “Invitation” during the show, you will get a Fanpad link with the #1 fan video.
Can I get a refund for my VIP ticket(s)?
NO! There are no refunds for tickets. You can resell them to another Magician either in the Discord or the ST Instagram City Group Chat.
What am I supposed to do if I sold my VIP ticket(s)?
If you sold your VIP ticket(s) to another Magician, you have to email tour@voilateam.com to let us know of the name change on the order otherwise the new Magician (buyer) will NOT be on the VIP list for the show. When emailing please provide the seller's full name and the buyer’s full name and their best email address.
If I have VIP but my friend doesn’t, can I still meet up with them in the venue?
YES! If you have VIP but the rest of your party doesn’t, they can still meet up with you and vice versa. VIPs will have early access, meaning you will get the chance to be at the barricade. Your friends can make their way up to you, if others permit them to do so, or you can make your way over to them.
Can I bring ____ to VIP?
For specific items please refer to the venue website or call them directly and ask.
Can I bring the guys a gift(s)?
YES! The guys will be thrilled to receive gifts, as long as the gift adheres to venue policy and rules. Some venues may also require that the gift(s) be unwrapped.
Will I get a chance to meet the guys?
If you purchased VIP, you most definitely will! If you didn't, you still have a chance by scanning the QR code at the show for a spot at the “Invitation” after the show. Otherwise, not likely.
What if I got the “Invitation” text after the show and missed it?
If you missed the text, we’re sorry to hear that, but unfortunately there’s nothing we can do about it.
Are the bunny ears given to everyone?
VIPs will have their own limited edition bunny ears, and the general public will have different bunny ears while supplies last. Bunny ears are free with your VIP/GA ticket.
What if I have a Photo Pass?
If you have a photo pass you do NOT need a GA ticket. The photo pass will grant you access to the show only. The photo pass does not grant you access to the VIP session. If you would like to do VIP (as a fan), you will still need to purchase a ticket.
What if I have a Photo Pass and already bought a GA ticket?
You can sell your ticket or give it away to someone else!
Where can I sell my GA ticket(s)?
First try to post your GA ticket(s) for sale on third-party websites like Ticketmaster, Vivid Seats, StubHub, SeatGeek, TickPick, etc. You can then share the link in the Discord or ST Instagram City Group Chats. You can also email tour@voilateam.com to let us know that you’re selling your ticket(s) and we can connect you with someone who is on the waitlist.
Will the tour merch be available for purchase online?
Nope. Tour merch will only be available during the tour!
What are the payment options for merch at the show?
Credit and Debit card only
Does the venue have accessibility accommodations?
For specific requests for accessibility and accommodations please contact the venue directly. Please call and email them first!
Will there be a Street Team Meet-Up in every city?
I’m going to the show solo, how can I meet Magicians before then?
You can always meet other Magicians who are also going to the show in the Discord City Tour Channels, ST Instagram City Group Chats, at the ST Meet-Ups before the show, and at the actual show!
Will there be a Street Team Meet-Up in every city?
Most likely! Jen, will try her best to organize a meet-up before the show in every city if there is a demand for one in the ST Instagram City Group Chats.
How do I join the ST Instagram City Group Chats?
DM @street_magicians_official on Instagram
How can I plan a fan project?
DM @street_magicians_official on Instagram with the city you wish to do a project for and what you have in mind
Will the pictures the other photographers and videographers took be posted or available for us?
Yes! Any pictures of Magicians will be posted on the ST Instagram and on the VOILÀ Instagram.
If you have any other questions or need general assistance please email: info@voilateam.com
If you have ticket-related questions or concerns please email: tour@voilateam.com